Any member of the public who files a complaint against any lawyer or paralegal, it shall be considered by the Law Society of Ontario.  The law society complaint is usually present in the form of a letter which comes with documents that support the complaint. In rare occasions, lawyers may even receive a phone call. Lawyers live in the constant fear of such a complaint. However, if you have received such a complaint and will be going undergoing an investigation then contact Professional Misconduct Lawyers. They will guide you through the process. Here are a few things that you should keep in mind when you receive a complaint.

  1. Get Insurance:
    Legal work involves working with people under stressful conditions. In such situations, misunderstanding and miscommunications are common. From these complaints may arise. As everyone doesn’t view the situation through the same perspective, it doesn’t mean that you have made a mistake. A lot of law society complaints tends to be rendered groundless but still, most lawyers have to face these complaints at one point or the other. Though at times, the situation might seem to be extremely serious, in most cases it is resolved without any disciplinary action.
  2. Get Help:
    Such a situation is no doubt stressful, call your local Lawyers Associate Program for help. The process can add to the stress and may also be traumatizing. The Local Lawyer Assistance Program will connect you to peer support. Sharing the experience with those who have been through the complaint process will provide you with much-needed support. A counsellor can help to manage the stress and emotions that may arise through this process. Having a sense of acceptance will help you to understand that making mistakes is only human and doesn’t make you a bad lawyer.
  3. Get Counsel:
    Representing yourself can add to the stress, so it is better to not self-represent. There are many lawyer assistance programs and the CBA has a list of lawyers who would represent you and guide you through the law society matters in a non-judgmental manner.
  4. Don’t ignore the complaint:
    Get in touch with a legal advisor and promptly respond to the complaint. Share all the details honestly and accurately with your lawyer.
  5. Avoid Oversharing:
    The complaint may include all sorts of inappropriate details and needs to be ignored. Only reply to the relevant points. Responding to such claims can cause more problems rather than solving the complaint.
  6. Learn from the experience:
    The complaint might leave you in a state of shock and add to the stress. It also serves as an opportunity to learn and improve. It will give insight into what needs to be improved upon moving forward.
  7. Try to minimize disruption:
    The choices that you make early on in the proceedings have a great impact on how it could affect your practice. So make sure that your emotions don’t get the best of you.